Refund policy

Returns & Refunds Policy

Made-to-Order Products

All items sold on this website are made to order, produced especially for you once your order is placed. For this reason, we do not accept returns or exchanges for change of mind, incorrect size choice, or personal preference.

This policy is in line with UK Consumer Contracts Regulations, which exempt customised and made-to-order goods from the standard 14-day cancellation period.

⸻

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, we are very happy to help.

Please contact us within 48 hours of delivery, including:

• Your order number

• A clear photo of the item

• A brief description of the issue

Once confirmed, we will arrange a replacement or refund at no cost to you.

⸻

What Is Considered a Fault?

We consider an item faulty if:

• It arrives damaged in transit

• There is a printing error or manufacturing defect

• You receive the wrong item

Minor colour variation between screen display and printed artwork is normal and does not constitute a fault.

⸻

Returns Address

As our products are fulfilled by a third-party print partner, returns should not be sent back without contacting us first. Unauthorised returns may not be accepted.

⸻

Refund Processing
Approved refunds will be issued to your original payment method once the issue has been confirmed. Please allow several working days for your bank or payment provider to process the refund.

 

⸻

Questions?

If you have any questions about your order or this policy, please contact us — we’re always happy to help.